Privacy Policy
Last updated: 25 October 2026
This policy explains what information SreeRoots collects when you contact us through this website, and how we use it. We only collect the information needed to respond to your enquiry.
Information we collect
When you submit our enquiry form or an order enquiry from your cart, we collect:
- Your full name and email address
- Your phone number (optional on the contact form, required for order enquiries)
- The type of enquiry and any products you are interested in, with quantities
- Your delivery location, if you provide it
- The message you write to us
- The date and time of your submission
To protect the form from abuse, our servers may briefly process technical information such as your IP address for rate limiting. We do not use it to identify you.
How we use your information
We use the information you submit to:
- Read and respond to your enquiry
- Follow up on product, wholesale, distribution or partnership requests you have made
- Keep a record of enquiries so that we can respond consistently
We do not sell your information, and we do not add you to marketing lists based on an enquiry.
Your cart is stored only in your own browser until you submit an order enquiry. No payment is taken through this website.
How your information is stored
Each enquiry is sent to our team by email and stored in a private database managed by SreeRoots. These services are provided by our email provider and by Google (Firebase), who process the data on our behalf. Access is limited to signed-in team members who need it to respond to enquiries.
We keep enquiry records only for as long as reasonably needed to respond to you and to maintain normal business records.
Analytics
We use Google Analytics to understand how visitors use this website — for example, which pages are visited and how often products are added to the cart — so we can improve it. Google Analytics uses cookies and collects information such as your approximate location, device and browser type. It does not receive your name, email address, phone number or the content of your enquiries.
You can opt out using your browser's privacy settings, by blocking cookies, or with the Google Analytics opt-out add-on.
If you contact us on WhatsApp, your conversation is handled through WhatsApp and is subject to WhatsApp's own privacy policy.
Your choices
You can ask us to show, correct or delete the information you have shared with us at any time. Please email us at akshay@sreeroots.in.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.